Switchboard lgbt helpline
LGBT+ helpline offering a place for calm words when you need them most.
You can talk about anything with the Switchboard volunteers, who all self-define as LGBT+. Nothing is off limits, and the volunteers understand how anxious you might feel before you pick up the mobile. Calls are confidential and they only finish when you&#;re ready.
You can communicate (lines open everyday) or email Switchboad (emails typically replied to within 72 hours).
Online chat available on the website and it will say when it&#;s open/closed
Regular Opening hours:
- Monday am - pm
- Tuesday am - pm
- Wednesday am - pm
- Thursday am - pm
- Friday am - pm
- Saturday am - pm
- Sunday am - pm
Now Open
Switchboard is the national LGBTQIA+ support line for anyone, anywhere in the region, at any point in their journey. They give a telephone helpline providing information, support and referral service for lesbians, lgbtq+ men, bisexual and transsexual people or anyone questioning their sexuality.
Here are some of the things people might call for:
- Support for a man who has been a victim of homophobic abuse, but has previously had a poor experience going to the police.
- Contact details for an LGBTQIA+ friendly therapist.
- Support for a lesbian teenager thrown out of her abode by her parents, and who needs somewhere to stay.
- Information about a back group for a bloke who wants to wear women's clothes for the first time in public.
- Information on how to acquire to local gay pubs for someone with mobility issues.
- Times and places for a local bisexual social group.
- Listening to some of the concerns a mother has about her minor who is trans.
Every dial is unique, and Switchboard prides itself on responding to the changing needs of our communities by providing a service that's continually evolving and relevant.
Switchboard are Confidential, Welcoming, Non-Judgemental, and Supportive.
Our helpline provides you with support and information and will connect you to the right LGBTQ+ services or advice.
You can converse to us confidentially and anonymously about anything that’s on your mind.
We endorse people with a range of questions and we believe that listening can help, whether you are looking for information and support or just require someone to talk to.
Call us:
Email us: [email&#;protected]
When can I contact you?
We are open PM &#; PM on Tuesday to Thursday.
Outside of these hours, you can exit a voicemail or letter on our webchat service, or fill in the form below, and we will get back to you. Please do reveal us if it is OK for us to leave you a voicemail if we call.
We are volunteer-run and have two or three listening volunteers on during shifts. If you&#;re unable to acquire through, please try again. Alternatively, we operate a live webchat service during helpline hours.
Helpline FAQ
- Who will answer my call?
- What will happen when I call?
- What can I talk about?
- Do I have to grant my age?
- Can anyone call?
- How long will it accept for my call to be answered?
- Can I abandon a message and can you call me back?
- Is what we talk about
Switchboard LGBT+ Helpline
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Description of service
An information, support and referral service for lesbians, male lover men and bisexual and trans people – and anyone considering issues around their sexuality and/or gender identity. Confidential, welcoming, supportive and non-judgemental. The helpline operates from 10am to 10pm seven days a week, 52 weeks a year. The helpline number is The rate is the same as for local calls, even from mobiles, and the number is included in both landline and mobile bundles. Switchboard also offers an instant messaging service via our website ().
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Useful links
View this service on the NAM aidsmap website
About NAM
NAM is one of the world’s leading sources of independent, accurate information on HIV and AIDS, with many years’ experience producing and delivering HIV data to support people affected by HIV and to inform the wider response to the epidemic.
We yield a wide range of patient information resources, supporting people throughout their lives in making informed decisions about their health and treatment, and helping them live longer, healthier lives. We also provide a comprehensi
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